The General Terms and Conditions (hereinafter "GTC") apply to all orders placed and contracts concluded via the online store of Planted Food AG, Kemptpark 32/34, Building 1244, 8310 Kemptthal, Switzerland (hereinafter "Planted" or "we"). We reserve the right to change the GTC. The version of the GTC in force at the time of the order shall apply in each case, which cannot be changed unilaterally for this order.

The offer is directed to natural persons with residence or legal entities with registered office in Switzerland or Liechtenstein (hereinafter referred to as "customers" or "you"). Deliveries will only be made to addresses in Switzerland or Liechtenstein. The offer is valid while it is visible in the online store and while stocks last. Price and product range changes are possible at any time. The images shown in advertising, brochures, in the online store, etc. are for illustrative purposes and are not binding. The specific information on the product packaging is decisive.

The prices are in Swiss francs, including statutory value added tax (VAT). The price in the online store at the time of the order is decisive.

1. electronic means of payment

The means of payment accepted are those offered in the online store.

2. purchase on account

Planted may, at its own discretion, offer payment on account (with or without installment payment option). We may make this method of payment subject to a positive credit check and other conditions determined at our discretion (e.g. minimum age, residence). You are not entitled to payment by invoice or by installment. For the purpose of a credit check, personal data will be recorded and passed on to the company commissioned with the credit check. In the case of payment against invoice, Planted may assign the purchase price claim to the company displayed in the online store, if applicable. The payment will be processed by this company and you will receive the invoice directly to the specified e-mail address. In case of late payment, interest on arrears as well as processing fees will be charged. In case of late payment, Planted is not obligated to respond to new orders or to fulfill outstanding deliveries. Planted reserves the right to charge reminder fees and interest on late payments. All expenses incurred in connection with the collection of overdue accounts will be borne by the customer. In case of unsuccessful reminders, the invoice amounts can be assigned to a company entrusted with the collection. The company entrusted with the collection will claim the outstanding amounts in its own name and for its own account and may charge additional processing fees and interest on arrears from the due date.

The presentation of the products in the online store is not a legally binding application, but a non-binding invitation to the clientele to order the product in the online store. After submitting the order, you will automatically receive a confirmation of receipt, which documents that the order has been received by Planted. You can only add to or cancel the order until it is processed at one of our logistics centers. If an order is supplemented, the original order will be the basis for calculation, but possible special offers and discounts will not be taken into account at the time of supplementation. Planted is free to refuse orders in whole or in part without giving any reason. In this case you will be informed and payments already made will be refunded. Further claims are excluded, in particular there will be no forwarding of undeliverable products. Temporarily unavailable products can not be reserved.

The contract is not concluded until the order is processed at Planted's logistics center. As soon as the order is ready for shipment, you will receive an order confirmation by e-mail.

1. delivery area

Your delivery address must be in Switzerland or the Principality of Liechtenstein.

2. delivery times

It is not possible to specify an exact delivery time within the delivery period. Temporal deviations as well as the blocking of a certain delivery date are possible, especially on peak days with exceptionally high delivery volume, whereby any claims for damages as well as further claims by you are excluded. Orders are shipped from Monday to Thursday, Friday to Sunday there is no shipping. No deliveries will be made on Sundays and official national or cantonal holidays. If you are not present at the time of delivery and have not given special delivery instructions, the delivery man may leave the delivery in a freely accessible place or leave a pick-up invitation in the mailbox. If you have received a pickup invitation, you must pick up the delivery at the appropriate post office within 48 hours. You assume responsibility for the delivered products, even if they were not directly received by you.

3. delivery costs

The delivery costs depend on the value of the ordered products (minimum order value excl. delivery costs, depots and credits). The delivery costs communicated in the online store apply. The delivery costs are listed as an additional item in the shopping cart and on the invoice.

Planted guarantees that food is free from defects until the expiration date under the following conditions, which must be proven by you:

- Refrigerated food must be unpacked immediately upon receipt and stored at a maximum of 2-5° Celsius.

- Frozen products must be handled properly and stored after delivery at an uninterrupted temperature of at least -18° Celsius.

Planted may provide warranty either by partial or complete replacement with an equivalent product, credit up to a maximum of the sales price at the time of order, or reduction. In the case of a credit note, the amount paid by you for the defective goods will be credited to the customer's account. Planted reserves the right to request proof of the defect, e.g. a photograph.

There is no general right to return defect-free and correctly delivered products. Mandatory legal provisions remain reserved in each case.

If products are delivered with obvious damage to the packaging or contents, you should immediately file a claim with the service provider (e.g., carrier, post office) and refuse acceptance, without prejudice to your warranty rights. Ask the service provider (e.g. carrier, post office) to provide you with a damage confirmation report. You must also report all transport damage to Planted immediately.

Furthermore, it is your responsibility to check the ordered products immediately upon receipt and to store them correctly (in particular refrigerated or frozen, see section 8). For any defects or deviations from the order, you must notify Planted's customer service on the day of delivery by e-mail to [email protected]. After that, only hidden defects can be claimed, which must be reported to the customer service immediately after discovery.

After creating a user account, loyalty points can be earned when ordering products. Planted may exclude the acquisition of points for ordering certain products. The accumulated points can be used for the purchase of certain products (rewards). Participation in the loyalty program is voluntary. Planted reserves the right to make changes to the Loyalty Program or to terminate the program at any time.

Planted provides additional information on how it processes personal data in its privacy policy.

Planted excludes its liability to the fullest extent permitted by law.

Swiss substantive law is applicable to the legal relationship between Planted and the customer. The place of jurisdiction for natural persons is Zurich or the domicile of the customer. The exclusive place of jurisdiction for legal entities is Zurich.